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FAQ2018-12-18T14:18:04+00:00

FREQUENTLY ASKED QUESTIONS

What if we get stuck?2018-07-20T13:10:06+00:00

We have automated clue systems in the room which will give you an extra hint if needed! Also our staff will be happy to help you out if you still are unable to figure it out. We won’t leave you stuck in the room!

How long is the game?2018-07-20T13:22:58+00:00

The game time is up to 60 minutes in the room. You can expect to spend about 1.5 hours of total time, including briefing in the beginning and some time afterwards for any questions.

Can I add additional players to my booking?2018-07-20T13:24:32+00:00

We can add or subtract any players when you arrive for the game.

When should we arrive?2018-08-08T13:33:07+00:00

Please arrive at least 15 minutes before your scheduled room start time.

Can I bring my phone?2018-07-20T13:28:07+00:00

We allow cell phones in the room, we just ask that you do not take pictures inside of the room.

Can you accommodate a larger group?2018-07-20T13:30:36+00:00

We can accommodate more players by splitting your group up and running multiple rooms at once. Please send us an email and we will do our best to work with you to get the best setup!

Are we locked in the room?2018-07-25T13:33:09+00:00

We always have an entrance door unlocked so you can exit the room if needed.

I have a discount code, where do I enter it?2018-10-16T23:06:50+00:00

On the checkout page after you have entered your information and chosen a date, there will be a section in the top right box that says “Have a code?”

Is the building wheelchair accessible?2018-11-30T14:55:13+00:00

Unfortunately our Hamburg location is not wheelchair accessible. There is only a set of stairs to reach the second floor where the escape rooms are at.

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EMAIL

hamburg@omegaescaperoom.com

PHONE

716-649-0900

FIND US

5161 Camp Road
Hamburg, NY 14075

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